Bubble, Inc. Privacy Policy

Bubble, Inc. (“Bubble”, “we”, “our” or “us”) is committed to protecting your privacy.  We want you to understand what information we collect and what information we do not collect. In addition, we want you to understand how we collect, use, and store your information.

We do not collect logs of your activity, including browsing history, traffic destination, data content, or DNS queries.  We also never store connection logs, or in other words, logs of your IP address, your outgoing VPN address, connection timestamp, or session duration. 

We will store as little data about you as we can and only what is absolutely required to use our service.  We have engineered our system to limit the data that we have about our customers.

Table of Contents

General Information

Bubble collects two types of information:

(i) Information related to your account (“personal information”)

This information is collected for the purpose of administering your subscription and includes your name, email address, and payment information, which you submit on our order page when you subscribe for the Services.

(ii) Aggregate Apps and VPN connection summary statistics

Bubble collects minimal information about usage in order to maintain excellent customer support and quality of service.  The section below specifies in detail what information we collect.  These statistics never include anything about what the user did with the VPN, or in other words, no data about the contents or destination of VPN traffic, no DNS queries, and no IP addresses.

Personal Information

Bubble collects personal information that you provide to us directly through the Site.  We require that you provide personal information, such as an email address and payment information, in order to establish a Bubble account, and so that we can email you, collect payments, and respond to support questions that you initiate.  The specific information collected varies depending on the payment method you choose.

With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely PayPal or Stripe) to complete the transaction.  To understand what personal information these processors collect and store, please refer to the respective processor’s terms and privacy policies. Bubble will never store your actual credit card information or other payment information; this information is all handled by the payment processor.

Bubble uses your email address for the following reasons:

  • To send emails related to payment transactions;
  • To provide links to our Site, including password reset emails;
  • To send you updates and announcements, including to inform you of updates to the Privacy Policy;
  • To communicate with you about your VPN services or respond to your communications;
  • To send marketing information, such as Bubble VPN offers, surveys, invitations, and content about other matters in connection with Bubble VPN (“Marketing emails”).

All marketing mailing lists are opt-in, you will never be automatically added to any list. You have to affirmatively check a box to join a marketing mailing list. You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.  All Marketing emails will include an unsubscribe link.  Marketing emails from Bubble will be limited to one per month, except in rare cases where a correction to a previous email must be made.

Bubble uses your personal information only for the purposes listed in this Privacy Policy, and we will not sell, rent, or otherwise grant any access to your personal information to third parties.

Aggregate Apps and VPN Connection Summary Statistics

We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries.  Therefore:

  • We do not know when a user accessed a particular website or service;
  • We do not know the original IP address of a user’s computer.

Should anyone try to compel Bubble to release any of the above information, we cannot supply it because the data does not exist.

In order to maintain excellent customer support and quality of service, Bubble VPN collects the following information related to your VPN usage.

Bubble Running/Not Running Status

We monitor your Bubble to understand when it is running or not running. We use this information for billing purposes and to ensure proper operation of your Bubble.

Data Transfer

We collect information regarding the total sum of data transferred by a given user for each billing period.  Although we provide unlimited data transfer, if we notice that a user consumes a disproportionately large amount of data we reserve the right to charge one hundredth of one US Dollar ($0.01 USD) for each GB transferred beyond your plan’s limit within a single month.

Cloud Service Requests

Your Bubble may use cloud services, for example cloud storage, email, or geolocation, that are routed through an upstream Bubble, typically the Bubble that was used to launch your Bubble. The upstream Bubble retains these messages for a short cache period to ensure the proper cloud service interaction has been taken and to avoid sending unnecessary and/or duplicate requests.

Opt-In Error Reporting

If you have opted-in to Bubble Error Reporting, then when your Bubble encounters certain irrecoverable error conditions, an error report will be sent to a Bubble error receiver. These error reports include the hostname of your Bubble, and may contain log information or stack traces. Error reports will never include passwords, API keys, or other secret information.

Opt-In Performance Monitoring

If you have opted-in to Bubble Performance Monitoring, then your Bubble will periodically send performance data and other metrics to a Bubble data receiver. This information will include the hostname of your Bubble, along with other system metrics and data. Examples of metrics we collect: system CPU, memory and disk levels, request rates, and error rates.

Error Reporting and Performance Monitoring services help Bubble to provide better technical support to you. With these services enabled, Bubble can identify and fix issues faster. These services also enable Bubble to offer you well-informed advice on best-practices for using your Bubble.

Storing of Information Related to Email, Live Chat, Blog Posts, and Feedback Forms

Bubble keeps records of correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response.  Depending on how you contact Bubble, we may collect your email address and any additional information you provide to us.  Having full correspondence records enables our Support Team to provide the best possible customer experience. At your request, or upon deletion of your account, we will delete all of this information.

Cookies and User Identifiers

Bubble does not use cookies. If your device receives a cookie in any response from Bubble, please contact us at privacy@getbubblenow.com so we can investigate and remove the cookie.

Our Support Website, powered by ZenDesk, does set cookies, and unfortunately there is no way for us to disable them. If you click the “Help” button on Bubble’s main website, or if you visit the Bubble Support Website, your browser will receive cookies from ZenDesk. These cookies allow Bubble to collate your support activity and improve our overall support process.

When you register for a Bubble account or login to your Bubble account, we will store a session identifier and some of your account information in your browser’s HTML5 LocalStorage facility. This allows your login session to proceed and for you to administer your account and your Bubble. You can erase this information at any time using your web browser’s cache-clearing feature. If you erase this information while you are logged in, you will be logged out.

Third-party Cookies

With the exception of our Support Website, Bubble does not use any cookies, including third-party cookies. If your device receives a cookie in any response from Bubble, please contact us at privacy@getbubblenow.com so we can investigate and remove the cookie.

Third-Party Websites

The Site may contain links to external websites that do not fall under Bubble’s domain.  Bubble is not responsible for the privacy practices or content of such external websites.

Security

Bubble uses SSL certificates and secure HTTP communications to protect the link between your browser and our servers.

Incoming unencrypted connections will be accepted but immediately redirected to a secure port, ensuring that all access to Bubble content occurs over a secure channel, protecting the confidentiality of your connection.

Access to and Control Over Your Information

You can do any of the following at any time by contacting us at privacy@getbubblenow.com.

  • See what data we have about you, if any
  • Change/correct any data we have about you
  • Have us delete any data we have about you
  • Express any concern you have about our use of your data

Registration and Content

In order to use certain features on this website, a user must first complete the registration form.  During registration a user is required to give certain information including a nickname and email address.

If you create any content visible (e.g., publish a public block list) to other users on Bubble, your account nickname and your Bubble hostname will be shown to identify you as the author of the content.

Other users who have permission to view any of your content may copy it. They may also further modify that content to create their own versions.

Other users never have access to your email address or any of your account registration information (other than your nickname), unless you give them that information directly without involvement from Bubble.

Users in the European Union

The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline privacy practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:

  • For the purpose of fulfilling our contractual obligations to users, including:
    • Providing users with the Services and Apps they have requested;
    • Managing user subscriptions and processing payments;
    • Providing customer support;
  • For a legitimate interest associated with the operation of our business, including:
    • Enhancing the quality, reliability, and effectiveness of our Site, Service, and Apps;
    • Communicating with customers to provide information and seek feedback related to our Services and Apps.
  • With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete or object to the processing of your personal information by contacting us at privacy@getbubblenow.com.

Changes to the Privacy Policy

Our Privacy Policy may change from time to time. We will notify you of any major changes using the contact method (email or phone) you have set up for your Bubble account. If your account does not have a valid email address or phone number associated with it, you will not receive the notification of changes to our Privacy Policy. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.

How to Contact Bubble VPN

If you have any questions about our Privacy Policy and how we handle your information, please feel free to contact us via email at privacy@getbubblenow.com.